Cancellation, Refund & Replacement Policy

Order Cancellation

At Think Like, customer satisfaction is our priority. Once an order has been successfully placed and processed, it cannot be cancelled. However, for Cash on Delivery (COD) orders, cancellation requests can be accommodated if you contact our support team via email at info@thinklike.in within 12 hours of placing the order or before the order is shipped, whichever is earlier.

For any changes to the delivery address, contact number, or other details, please write to us at info@thinklike.in immediately. Modifications will be accepted only within 12 hours of order placement or before dispatch, whichever comes first. We regret that changes cannot be made once the order is shipped.

Refund & Replacement Policy

We take great care to ensure that our products reach you in perfect condition. However, if you receive a product that has been damaged during transit, we sincerely apologize for the inconvenience and offer a replacement or refund as outlined below:

In Case of Damaged Products

To initiate a return or replacement for damaged products, please reach out to us within 24 hours of receiving your order with the following details:

Clear images of the damaged product
Images of the outer packaging and shipping label
Your order number and contact details

Once the provided details are verified, we will promptly offer either:

A free replacement, or
A full refund for the damaged item (as per your preference)

In Case of Non-Delivery or Courier Issues

If your order is marked as delivered but you have not received it, or if the package is lost in transit, please contact us immediately. After verification with our courier partner:

We will arrange a fresh shipment at no additional cost.
Please note: such cases are not eligible for a refund, only re-shipment.

Important Notes

Refunds or replacements will NOT be issued for:
- Change of mind or personal dislike of the product’s performance, fragrance, or feel.
- Delays caused by courier partners or unforeseen circumstances beyond our control.
- Products that have been opened, used, or tampered with.
No refunds or replacements are possible once the product is delivered and found in satisfactory condition without damage.
Any shipping or product complaints must be reported within 24 hours of delivery for us to take appropriate action.

Contact Us

For cancellations, modifications, refunds, or replacement requests, please contact:

info@thinklike.in
We aim to respond to all queries within 24-48 business hours.